One year ago, the department City-Trips from TUI Nederland and TaxiTender decided to join forces. The department from TUI Nederland, market leader in the Dutch travel industry and part of TUI Group, was looking for a way to provide its customers with a smooth journey, including a transfer in the right place, at the right time during their city trip. In TaxiTender the company found its partner to operate the private transfers booked by customers via or a travel agency. Now, one year later, it’s time to look back on the first year of this partnership with Steffen Boon, product group manager City-Trips at TUI Nederland.

City trips to six different cities

The collaboration between the department City-Trips from TUI Nederland and TaxiTender started with TaxiTender offering private transfers for TUI’s city trips to three important cities: Rome, Barcelona and Milan. Boon: “In the meantime, this has been expanded. TaxiTender still offers transfers for our department, but now also to Palma de Mallorca, Alicante and Malaga. When customers book a city trip to one of these cities via the TUI website, they have the option to add a private transfer – from or to the airport – to their city trip. If they choose this option, they receive a TaxiTender voucher after booking. The voucher, including contact details of the car service provider, needs to be handed over to the driver who’s waiting at the right time and place, as arranged during the booking process. It’s a great advantage that customers can now get directly in touch with their private driver. This is especially useful when there are last minute changes like a flight delay or cancellation. Travelers are now guaranteed a reliable, punctual private transfer to make their journey as smooth as possible.”

Satisfied customers

So far, customers are happy with the extended services. “The quality and reliability of the transfer service has been proven. Sometimes, it can be hard for travelers to find their transfer at a large airport. Thanks to their reliable drivers and accurate method, this is no problem for TaxiTender. Another benefit is the price, which is more affordable than a normal taxi. However, with a pre-arranged transfer our customers experience the service of a private transfer, for optimal comfort. It’s not surprising that the number of clients adding a private transfer to their city trip is rapidly increasing.”

Altogether, the department City-Trips from TUI Nederland is very happy with the partnership and definitely planning to expand it. “TaxiTender is a reliable party that offers good prices. The communication between our colleagues and the TaxiTender back-end is great. If there are any issues, we can call them directly and be sure that it’s fixed. We’re looking to expand our current transfer offer with transfers to three other cities. Although we first need to adjust the technology behind all this to automate these processes, we’re confident about the future.”

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